FAQ

General Questions

1. What is an e-bike?

An e-bike, or electric bicycle, is a bicycle equipped with an electric motor that assists the rider’s pedaling power. This motor provides additional power to make riding easier, especially when climbing hills or traveling long distances. E-bikes can be ridden like conventional bicycles, with the motor offering different levels of assistance depending on the rider’s needs.

2. What is an e-scooter?

An e-scooter, or electric scooter, is a two-wheeled vehicle powered by an electric motor and a rechargeable battery. It is designed for urban transportation and offers a fast and environmentally friendly way to travel short to medium distances. E-scooters typically feature a standing platform, handlebars for steering, and various safety features such as brakes and lights.

3. How do e-bikes and e-scooters work?

Both e-bikes and e-scooters use rechargeable batteries to power an electric motor. E-bikes assist the rider’s pedaling with a motor that provides additional power depending on the selected level of assistance. E-scooters, on the other hand, use a throttle to control the motor’s speed, allowing the rider to accelerate and decelerate as needed. Both types of vehicles are equipped with controls to adjust speed and monitor battery life.

4. What are the benefits of using an e-bike or an e-scooter?

E-bikes:

  • Reduced physical effort, making cycling accessible to a wider range of people.
  • Greater range and higher speeds compared to traditional bicycles.
  • Cost-effective means of transportation, especially when compared to cars.
  • Environmentally friendly, as they produce no emissions.
  • Ideal for commuting, as they reduce car usage and parking issues.

E-scooters:

  • Convenient and portable, perfect for short trips and urban commuting.
  • Cost-effective and environmentally friendly.
  • Easy to use and maneuver in traffic.
  • Low maintenance requirements compared to conventional vehicles.
  • A fun and efficient way to get around.

5. How do I choose the right e-bike or e-scooter for me?

Purpose: Consider what you’ll be using it for — commuting, leisure rides, off-road riding, or long-distance travel.
Motor and Battery: Determine the power and range you need based on your typical trips.
Frame and Size: Make sure the e-bike or e-scooter fits your body size and riding style.
Features: Look for features such as levels of pedal assist, throttle options, and suspension.
Budget: Set a budget and find an e-bike or e-scooter that offers the best value within your price range.

Technical Specifications

1. What is the range of your e-bikes and e-scooters?

E-bikes:

  • Z8: Up to 65 kilometers
  • GT53: 70–170 kilometers
  • GT73: 110–240 kilometers

E-scooters:

  • G63 Dual Motor: Up to 60 kilometers

2. How long does it take to fully charge the battery?

E-bikes:

  • Z8: 6–8 hours
  • GT53: Single charger: 10–12 hours; Dual charger: 5–6 hours
  • GT73: 9–10 hours

E-scooters:

  • G63 Dual Motor: Single charger: 10–12 hours; Dual charger: 5–6 hours

3. What type of battery do your e-bikes use?

E-bikes:

  • Z8: Removable premium battery, 48 V, 15.6 Ah (UL 2272 compliant)
  • GT53: Removable lithium battery, 48 V, 23.4 Ah (UL 2849 compliant)
  • GT73: Dual removable lithium batteries, 48 V, 18.2 Ah ×2 (UL 2849 compliant)

E-scooters:

  • G63 Dual Motor: Removable lithium battery, 48 V, 20 Ah (UL 2272 compliant)

4. Can I ride an e-bike or e-scooter in the rain?

Yes, you can ride our e-bikes and e-scooters in the rain. They are weather-resistant and can handle wet conditions. However, we recommend avoiding deep puddles and ensuring that the battery and electrical components do not get submerged. Our models are water-resistant with an IPX5 rating, and the batteries are rated IPX6.

5. What is the top speed of your e-bikes and scooters?

E-bikes:

  • Z8: 45 km/h
  • GT53: 50 km/h
  • GT73: 60 km/h

E-scooters:

  • G63 Dual Motor: 60 km/h

Usage and Maintenance

1. Is the eBike waterproof?

Our eBikes are designed with IPX5 water resistance for the exterior, which means they can withstand light rain, splashes, and wet road conditions during normal riding.

However, the bike/scooter is NOT fully waterproof.

Which parts are NOT waterproof?

Internal electronic components — including but not limited to:

  • Controller
  • Wiring and connectors
  • Display interfaces
  • Motor electrical components

These parts must not be exposed to water, submerged, or cleaned using high-pressure water.

2. Can I wash the bike with water?

  • Do NOT use high-pressure washers or direct water spray
  • Do NOT pour water onto the controller, battery compartment, or display
  • Clean using a damp cloth instead of running water

3. How do I properly care for the battery?

To ensure optimal performance and extend battery lifespan, please follow these guidelines:

  • Avoid charging the battery in freezing temperatures.

    When the ambient temperature is below 0°C (32°F), the battery may not charge fully, and charging efficiency will be reduced.
  • Cold temperatures affect both charging and discharging.

    In sub-zero conditions, battery output power and riding range may decrease, and performance may be limited.
  • Store the battery in temperatures above freezing.

    The battery must be stored in a dry indoor environment above 0°C (32°F). Exposure to freezing temperatures may result in permanent battery damage.
  • Allow the battery to warm up before charging.

    If the battery has been exposed to cold conditions, bring it indoors and wait until it reaches room temperature before charging.
  • For long-term storage, keep the battery charged between 40%–60% and recharge every 1–2 months.

Warranty Notice:

Battery damage, reduced capacity, charging issues, or performance degradation caused by improper storage, exposure to freezing temperatures, or environmental misuse by the customer are not covered under warranty.

4. Do I need to remove the battery when charging?

No, the battery does not need to be removed during charging.

However, for safety and proper operation, please ensure that:

  • The battery power switch is turned OFF
  • The eBike or eScooter is completely powered OFF

Charging the battery without following these steps may cause electrical damage or charging abnormalities.

Warranty Notice:

Any damage, malfunction, or performance issue caused by failure to follow the correct charging procedure is considered improper use and is not covered under warranty.

Purchase and Warranty

1. Do you offer a warranty on your bikes and scooters?

Yes, we offer a comprehensive warranty on our e-bikes and e-scooters. Typically, this includes a 2-year warranty on the frame and a 1-year warranty on electrical components, including the battery. For more detailed information, please refer to our warranty terms.

2. What are your return policies?

For unused e-bikes and e-scooters in their original packaging, we offer a 15-day return policy. If you are not completely satisfied with your purchase, you can return it within this period. Detailed instructions and conditions can be found in our return policy.

3. Do you offer financing options?

Yes, we offer flexible financing options to make purchasing an e-bike or e-scooter more affordable. You can choose from various payment plans that fit your budget. For more information and to apply, please visit our financing page.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or on the carrier’s website. If you encounter any issues or have questions, our customer service team is happy to assist you.

5. What should I do if my e-bike or e-scooter arrives damaged?

If your e-bike or e-scooter arrives damaged, please contact our customer service immediately. Send us photos of the damage along with your order details. We will arrange a replacement or repair as quickly as possible.

Law and Safety

1. Are there legal requirements for riding an e-bike or e-scooter?

The legal requirements for riding an e-bike or e-scooter vary depending on your location. In most places, e-bikes are classified similarly to bicycles, but there may be specific regulations regarding age, speed limits, and helmet use. E-scooter regulations can also differ significantly. Be sure to check the laws in your country or region for accurate information.

Riding’Times e-bikes and e-scooters are certified to UL 2272 and UL 2849 standards, ensuring they meet strict safety and quality requirements. With these certifications, you can ride them safely across the United States.

2. Do I need a driver’s license to ride an e-bike or e-scooter?

In most regions, you do not need a driver’s license to ride a Riding’Times e-bike or e-scooter. However, different rules may apply for certain high-speed e-bikes or in specific jurisdictions. Always check local regulations before riding.

3. What safety gear do you recommend when riding an e-bike or e-scooter?

For safety, we recommend wearing a certified helmet, reflective clothing or accessories, and appropriate footwear. Additionally, consider using front and rear lights, a bell or horn, and protective gloves.

4. Are there weight limits for your e-bikes and scooters?

E-bikes:

  • Z8: Maximum load 120 kg
  • GT53: Maximum load 225 kg
  • GT73: Maximum load 130 kg

E-scooters:

  • G63 Dual Motor: Maximum load 130 kg