FAQ

🚚 Orders & Shipping

1. How long does it take to ship my order?

In-stock e-bikes are typically dispatched within 1–2 business days from our European warehouse in Poland.

Pre-order e-bikes are dispatched according to the estimated schedule shown on the product page. Most parts and accessories are also dispatched within 1–2 business days. Some replacement parts may require an additional 2–3 business days for model or production-batch verification.

Once your order has been dispatched, we will email you a tracking number. Orders are processed on business days, and processing may take longer during public holidays or peak periods.In-stock e-bikes are typically dispatched within 1–2 business days from our European warehouse in Poland.

Pre-order e-bikes are dispatched according to the estimated schedule shown on the product page. Most parts and accessories are also dispatched within 1–2 business days. Some replacement parts may require an additional 2–3 business days for model or production-batch verification.

Once your order has been dispatched, we will email you a tracking number. Orders are processed on business days, and processing may take longer during public holidays or peak periods.

2. How long does delivery take?

Delivery times vary depending on the product type, destination, and carrier service.

🚴E-Bikes

Most in-stock e-bikes are delivered within 5–7 business days after shipment.

Delivery times may vary based on:

  • Your location
  • Carrier transit schedules
  • Weather conditions
  • Peak shipping seasons

Once your order has been shipped, you will receive a tracking number to monitor the delivery progress.

🔧Parts & Accessories

Most parts and accessories are delivered within 7–15 business days.

Replacement parts may require additional processing time because they can:

  • Ship from different warehouses
  • Require model or batch verification
  • Be sourced from specialized inventory locations

Our team works to ensure you receive the correct part for your specific e-bike model before shipment.

Important Notes

  • Delivery times are estimates and may vary depending on the carrier.
  • Business days do not include weekends or public holidays.
  • Remote locations may experience longer transit times.
  • Tracking information will be provided once the order has been shipped.

3. Where do you ship from?

Most in-stock e-bikes for European customers are dispatched from our European warehouse in Poland. We select the most suitable fulfilment location based on your delivery country, product availability and stock allocation.

Some parts and accessories may be dispatched from another fulfilment centre when required. The dispatch location does not change the price shown at checkout. You will receive tracking information as soon as your order leaves the warehouse.

4. How do I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to the carrier's tracking page.

Tracking may take 24–48 hours to show its first update after dispatch. If you have not received the email, please check your spam folder. If tracking has not updated for more than five business days, contact us at support@ridert.com and we will check the shipment with the carrier.

5. Do you offer free shipping?

We offer free standard shipping on e-bikes and most accessories to the European countries currently available in our country selector, including Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Certain accessories, remote areas or special delivery requests may incur an additional charge. Any applicable shipping cost will be clearly shown at checkout before payment.

6. Do you ship internationally?

We ship from our warehouse in Poland to the following 25 countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Shipping availability may vary depending on the product and destination. Please refer to the product page or contact our customer support team if you have questions about shipping to your location.

7. What if my package is delayed?

Occasional delays may occur because of carrier congestion, severe weather, public holidays or transport disruptions. Tracking can also pause temporarily while a parcel moves between carrier hubs.

If your tracking has not updated for more than five business days, please email support@ridert.com with your order number. Our team will contact the carrier and help you with the latest available update.Occasional delays may occur because of carrier congestion, severe weather, public holidays or transport disruptions. Tracking can also pause temporarily while a parcel moves between carrier hubs.

If your tracking has not updated for more than five business days, please email support@ridert.com with your order number. Our team will contact the carrier and help you with the latest available update.

8. Can I change or cancel my order after placing it?

Please contact support@ridert.com as soon as possible if you need to change the delivery address, update your order or request a cancellation.

We will do our best to make changes before dispatch. Once the parcel has entered the carrier network, an address change or cancellation may no longer be possible. If the order has already been dispatched, you may request a return in accordance with our Return Policy and any applicable consumer rights.

9. What should I do if the package arrives damaged?

If your order arrives damaged, please contact support@ridert.com as soon as possible and include your order number, photos of the outer packaging and photos of the affected product.

Please keep the original packaging while we review the case. Our team will assess the damage and arrange an appropriate solution. Any optional Shipping Protection is additional coverage and does not affect your statutory consumer rights.

Legal & Certification

1. Are Riding'times eBikes legal in Europe?

Riding'times offers different versions for different types of riding. Some versions include a 25 km/h limited mode, while higher-powered versions are intended primarily for private land and off-road use.

Rules for public-road use vary by country and may depend on motor power, speed, throttle operation and vehicle classification. Before riding on public roads, cycle lanes or shared paths, please check the requirements in your country and use the configuration permitted there.

If you are unsure which version suits your intended use, contact support@ridert.com before ordering and our team will help you compare the available options.

2. What safety and compliance standards apply?

Safety and compliance information varies by model and version. Product pages and the documents supplied with the bike identify the standards and markings applicable to that product.

Certification relates to product safety and does not by itself determine where a vehicle may be ridden. Public-road requirements differ between European countries, so please check the rules for your location and intended use before riding.

3. Do I need a license to ride an eBike?

Whether a licence is required depends on your country, the vehicle classification and how the bike is configured. Lower-speed pedal-assist e-bikes can often be ridden without a driving licence, while higher-powered or faster versions may be subject to additional requirements.

Please check the rules in your country before using the bike on public roads, cycle lanes or shared paths. If you tell our support team your country and intended use, we can help you identify the most suitable version.

4. Do I Need to Register My eBike?

Registration requirements depend on the vehicle classification and the rules in your country. Lower-speed pedal-assist e-bikes may not require registration, while higher-powered or faster versions may require registration, insurance or other approval before public-road use.

Please confirm the local requirements before riding. Private-land and off-road use may be subject to different rules.

5. Do Riding'times bikes come with a COC certificate?

The documents supplied with a bike depend on the model and version selected. If you need specific documentation for registration or public-road use in your country, please contact support@ridert.com before ordering.

Tell us your country and the model you are considering, and our team will confirm which documents are included with that version. This helps you choose the most suitable option before purchase.

6. Are there weight limits for your eBikes?

Ebikes:

  • GT54: Max Load 100 kg
  • GT54 Pro: Max Load 100 kg
  • GT73: Max Load 150 kg
  • GT73 Pro: Max Load 150 kg

What Does the Maximum Load Include?

The maximum load capacity includes:

  • Rider weight
  • Passenger weight (if applicable)
  • Cargo and accessories

The total combined weight should not exceed the recommended limit.

What Happens If the Weight Limit Is Exceeded?

Exceeding the recommended weight capacity may affect:

  • Braking performance
  • Acceleration
  • Riding range
  • Tire wear
  • Overall handling and safety

For the best riding experience, we recommend staying within the specified weight limit for your model.

Important Notes

  • Weight limits are based on manufacturer testing and safety recommendations.
  • Actual performance may vary depending on terrain, riding conditions, and load distribution.
  • Always ensure cargo is properly secured before riding.

About Our Ebikes

1. What is the difference between each model? (GT73 / GT73 Pro / GT54 / GT54 Pro)

GT73 — Motorcycle-Style Electric Commuter

The GT73 features a motorcycle-inspired design and is built primarily for urban commuting, school runs, and paved-road riding, offering a comfortable and sporty experience without being intended for off-road use.

  • 2400W brushless motor, 37 mph max speed, 48V18.2A removable dual-battery system, and 25''x4 Off-road (70/100-19) motorcycle Tires.
  • Motorcycle-style frame and riding posture
  • Ideal for riders who want a stylish, powerful commuter eBike for street riding
  • Recommended Rider Height: 140 cm – 190 cm
    Recommended Age: 12 years and above

GT73 Pro — High-Performance Upgrade

This is the enhanced version of the GT73, designed for experienced riders who want maximum speed, range, and acceleration.

  • 3000W brushless motor, 49 mph max speed, 60V18A removable dual-battery system, and 25''x4 Off-road (70/100-19) motorcycle Tires.
  • Stronger torque and better hill-climbing
  • Best for off-road, heavy use, and riders wanting premium performance
  • Recommended Rider Height: 150 cm – 190 cm
    Recommended Age: 12 years and above

GT54 — Compact, High-Torque eBike for Teens and Everyday Riding

The GT54 is a smaller and more agile model compared to the GT73, making it especially suitable for teen riders and shorter adults. Despite its compact size, it delivers stronger torque, quicker acceleration, and balanced handling for daily commuting and light trail use.

  • 2000W brushless motor, 39 mph max speed, 48V27A removable battery
  • Smaller frame than the GT73; easier to control for girls
  • High-torque motor with fast takeoff
  • Recommended Rider Height: 140 cm – 185 cm
    Recommended Age: 10 years and above

GT54 Pro — Full Power + High Battery Capacity

The GT54 Pro is the upgraded version of the GT54, built for riders who need more power and range.

  • 3000W brushless motor, 49 mph max speed, 60V25A removable battery
  • Smaller frame than the GT73 Pro; easier to control for girls
  • High-torque motor with fast takeoff
  • Recommended Rider Height: 140 cm – 185 cm
    Recommended Age: 12 years and above
  • Better acceleration and stronger climbing ability
  • Ideal for school commuting, trails, and long-distance ridesGT73 — A larger motorcycle-style model with a 2400W motor, dual 48V 18.2Ah batteries and a top speed of up to 60 km/h in unrestricted mode. Suitable for riders who prefer a larger frame and longer-range setup.

    GT73 Pro — The higher-performance GT73 version with a 3000W motor, dual 60V 18Ah batteries and a top speed of up to 80 km/h in unrestricted mode. Intended for experienced riders and primarily for private-land or off-road use where permitted.

    GT54 — A more compact model with a 2000W motor, 48V 27Ah battery and a top speed of up to 63 km/h in unrestricted mode. Its smaller frame may suit riders who prefer a lower, more manageable riding position.

    GT54 Pro — The higher-performance GT54 version with a 3000W motor, 60V 25Ah battery and a top speed of up to 80 km/h in unrestricted mode. Intended for experienced riders and primarily for private-land or off-road use where permitted.

    Actual speed and range vary with rider weight, terrain, temperature and riding conditions. Public-road rules differ by country; please check local requirements before riding.

2. Which Riding'times eBike is best for beginners?

The GT54 is the most beginner-friendly model thanks to its compact size, manageable power, and comfortable riding position.

3. Which Riding'times eBike is best for teenagers?

The GT54 has the most compact frame in the current range and may be easier to manage for smaller riders. However, suitability depends on the rider's height, experience and local age restrictions.

These are powerful vehicles. Younger riders should only use them with responsible adult supervision, appropriate protective equipment and in locations where such use is permitted. Please check the rules in your country before purchase.

4. Which Riding'times eBike is the fastest?

The GT54 Pro and GT73 Pro are currently the fastest Riding'times models, with top speeds of up to 49 mph under test conditions.

5.  Which Riding'times eBike has the most power?

The GT54 Pro and GT73 Pro feature 3000W motors and offer the highest performance in the Riding'times lineup.

6. Can I ride the Riding'times eBike in winter?

Yes. Riding'times eBikes can be ridden in cold weather and winter conditions.

Cold temperatures will not damage the eBike itself, but they can temporarily affect battery performance and riding range.

How Does Cold Weather Affect the Battery?

When temperatures drop below 0°C (32°F):

  • Battery range may decrease compared to normal temperatures
  • Charging may take longer than usual
  • The battery may not reach its maximum capacity during charging
  • Power output may feel slightly reduced in extremely cold conditions

These effects are temporary and normal for lithium-ion batteries.

 Winter Riding Tips

To help maintain battery performance during winter:

  • Store the battery indoors whenever possible
  • Allow the battery to warm to room temperature before charging
  • Avoid charging the battery immediately after exposure to freezing temperatures
  • Plan for shorter riding range in very cold weather

 Important Notes

  • Cold weather may reduce battery efficiency, but it will not permanently damage the battery when used properly.
  • Riding'times eBikes can be used year-round when operated according to the battery care guidelines.

Range reduction varies depending on temperature, terrain, rider weight, and riding conditions.

7. What is the speed for each model?

GT54

  • Limited mode: All throttle levels – 25 km/h (~15.5 mph)

  • Unlimited mode: Throttle: ECO – 25 km/h (~15.5 mph), STD – 45 km/h (~28 mph), TURBO – 63 km/h (~39 mph)

GT73

  • Unlimited mode (no speed limit): Level 1 – 25 km/h (~15.5 mph), Level 2 – 35 km/h (~21.7 mph), Level 3 – 60 km/h (~37 mph)
  • Limited mode: All levels capped at 25 km/h (~15.5 mph)

GT73 Pro / GT54 Pro

  • Limited mode: All throttle and pedal-assist levels – 25 km/h (~15.5 mph)
  • Unlimited mode:
    Throttle: ECO – 25 km/h (~15.5 mph), STD – 45 km/h (~28 mph), TURBO – 80 km/h (~50 mph)

    Pedal-assist: ECO – 25 km/h (~15.5 mph), STD – 35 km/h (~21.7 mph), TURBO – 35 km/h (~21.7 mph)

8. How Fast Is the GT73 Pro?

The GT73 Pro can reach up to 80 km/h (50 mph) in Unlimited Mode under test conditions.

9. What Is Limited Mode?

Limited Mode is a speed-restricted riding mode designed to comply with local eBike regulations in many regions.

When Limited Mode is enabled, the maximum speed of the eBike is capped at 25 km/h (15.5 mph) regardless of the selected pedal-assist or throttle level.

This mode helps riders meet legal requirements in areas where eBikes must operate within specific speed limits.Limited Mode caps the bike's speed at 25 km/h. It can make the bike easier to control and may help meet speed restrictions in some locations.

Vehicle classification can also depend on motor power, throttle operation and other technical features, so Limited Mode alone does not guarantee that a model is approved for public-road use. Please check the requirements in your country before riding on public roads or cycle lanes.

10. Do I need a driver's license, registration, or insurance?

Requirements depend on your country, the selected model and version, and where the bike will be used. Lower-speed pedal-assist e-bikes may not require a driving licence, registration or insurance, while higher-powered or faster versions may be subject to additional requirements.

Please confirm the local rules before using any model on public roads, cycle lanes or shared paths. Higher-performance versions are intended primarily for private-land or off-road use where permitted.

11. Does the bike come assembled?

No. Riding'times eBikes are shipped in their original packaging and require some assembly before the first ride.

Most models arrive partially assembled, and the remaining setup typically involves attaching components such as:

  • Front wheel
  • Handlebars
  • Pedals (if applicable)
  • Front fender or accessories (depending on the model)

Is Assembly Difficult?

No. Most customers can complete the assembly process using the tools and instructions provided with the eBike.

Detailed assembly instructions are included in the box, and step-by-step video tutorials are also available online.

Assembly Resources

For model-specific assembly guides and tutorials, please visit online video

Important Notes

  • Please inspect all components before riding.
  • Make sure all bolts and fasteners are properly tightened during assembly.

If you are not comfortable assembling the eBike yourself, we recommend seeking assistance from a local bike shop or qualified technician.

Usage and Maintenance

1. Is the eBike waterproof?

Riding'times eBikes are designed to be water-resistant, but they are not fully waterproof.

All models feature an IPX5-rated exterior, which means they can withstand:

  • Light rain
  • Water splashes
  • Wet roads
  • Normal outdoor riding conditions

You can ride your eBike in light rain and typical wet-weather conditions.

2. Can I Ride My eBike in the Rain?

Riding'times eBikes are designed to handle light rain and wet road conditions during normal use.

However, riders should avoid deep water, flooding, or prolonged exposure to heavy rain whenever possible.

3. Can I Wash My eBike with a Hose or Pressure Washer?

No.

High-pressure water can force moisture into electrical components and may cause damage.

We recommend cleaning the eBike with:

  • A damp cloth
  • A soft brush
  • Mild soap and water

Do not use pressure washers or direct water spray on electrical components.

4. Which Parts Are Not Waterproof

The following electrical components should never be submerged or directly exposed to high-pressure water:

  • Controller
  • Wiring and connectors
  • Display interfaces
  • Motor electrical components
  • Battery terminals and charging ports

Important Notes

  • Do not submerge the eBike in water.
  • Avoid riding through deep puddles or flooded areas.
  • Dry the charging port and battery connections before charging.

5. How Should I Store My eBike Battery?

Proper battery storage helps extend battery lifespan and maintain long-term performance.

If you plan to store your eBike for an extended period, we recommend:

  • Keeping the battery charge between 40% and 60%
  • Storing the battery indoors in a dry location
  • Keeping the battery above 0°C (32°F)
  • Recharging the battery every 1–2 months

Avoid storing the battery in direct sunlight, excessive heat, moisture, or freezing temperatures.

Important Notes

  • Long-term storage with a fully depleted battery may reduce battery lifespan.
  • Always store the battery in a clean, dry environment.
  • Remove the battery from the eBike during extended storage whenever possible.

6. Do I need to remove the battery when charging?

No, the battery does not need to be removed during charging.

However, for safety and proper operation, please ensure that:

  • The battery power switch is turned OFF
  • The eBike or eScooter is completely powered OFF

Charging the battery without following these steps may cause electrical damage or charging abnormalities.

Warranty Notice:

Any damage, malfunction, or performance issue caused by failure to follow the correct charging procedure is considered improper use and is not covered under warranty.

7. How Does Cold Weather Affect eBike Battery Range?

Cold weather can temporarily reduce the performance and range of any lithium-ion eBike battery.

When temperatures drop below 0°C (32°F), battery efficiency decreases, which means your Riding'times eBike may travel a shorter distance on a full charge compared to warmer conditions.

How Much Range Can Be Lost in Cold Weather?

Depending on temperature and riding conditions, riders may experience a 10%–30% reduction in battery range during cold weather.

The exact range loss depends on:

  • Ambient temperature
  • Riding speed
  • Terrain
  • Rider weight
  • Wind conditions
  • Battery age and condition

Why Does Cold Weather Reduce Battery Range?

Lithium-ion batteries rely on chemical reactions to generate power.

In cold temperatures, these reactions slow down, causing:

  • Reduced battery efficiency
  • Lower available capacity
  • Increased energy consumption
  • Reduced overall riding range

This effect is temporary and does not permanently damage the battery.

Tips to Maximize Winter Battery Performance

To help maintain range during winter riding:

  • Store the battery indoors when not in use
  • Start rides with a fully charged battery
  • Allow the battery to warm to room temperature before charging
  • Use lower assist levels when possible
  • Plan for shorter riding distances in very cold conditions

Important Notes

  • Reduced battery range in winter is normal for all lithium-ion eBike batteries.
  • Battery performance typically returns to normal once temperatures increase.
  • Riding'times eBikes can be used safely in cold weather when proper battery care guidelines are followed.

8. Can Cold Weather Damage an eBikeBattery?

Cold weather can temporarily affect battery performance, but normal winter use will not damage the battery when proper care guidelines are followed.

However, prolonged exposure to freezing temperatures may cause permanent battery damage and reduce overall battery lifespan.

How Does Cold Weather Affect Battery Performance?

When temperatures fall below 0°C (32°F), you may notice:

  • Reduced riding range
  • Lower power output
  • Slower charging speeds
  • Reduced battery efficiency

These effects are normal for lithium-ion batteries and are usually temporary.

How Can I Protect My Battery in Winter?

To help maintain battery health:

  • Store the battery indoors when not in use
  • Avoid leaving the battery outside overnight in freezing temperatures
  • Bring the battery to room temperature before charging

 Important Notes

  • Temporary range loss
    in cold weather is normal.
  • Battery performance
    typically returns to normal in warmer temperatures.
  • Permanent damage may
    occur if the battery is stored in freezing conditions for extended
    periods.

Purchase and Warranty

1. Do you offer a warranty on your eBikes?

Yes. Riding'times provides a 1-year limited manufacturer's commercial warranty for e-bikes purchased directly from our official website. It covers eligible manufacturing defects in materials and workmanship under normal use and correct installation.

This commercial warranty is provided in addition to your statutory consumer rights and does not limit them. Customers in the EU may also have a minimum two-year legal guarantee for goods that are faulty or do not conform to the contract, subject to the applicable law in their country.

For a claim, contact support@ridert.com with your order number and details of the issue. Please see our Warranty Policy for the full commercial-warranty terms and exclusions.

2. Can I Return My Riding'times eBike?

You may request a return within 14 days of delivery in accordance with our Return Policy and any applicable consumer rights.

Please contact support@ridert.com before sending the product back. Keep the original packaging, accessories and components, and handle the bike only as much as reasonably necessary to inspect its nature, characteristics and operation. Excessive use, damage or modification may reduce the refundable amount.

This does not affect your rights if the product is faulty, damaged on arrival or not as described.

3. Who pays for return shipping?

For a change-of-mind return, the customer may be responsible for the direct return shipping cost where this was communicated before purchase. Because e-bikes are large items, the cost varies by country and carrier; our support team will provide return instructions and the applicable estimate before you send the product.

If the product is faulty, damaged on arrival or not as described, please contact us before arranging shipping. We will review the case and explain the appropriate solution in accordance with applicable consumer rights.

4. Can I Return a Used or Installed eBike?

You may inspect the bike only as much as reasonably necessary to understand its nature, characteristics and operation. Please keep all original packaging, accessories and components.

A product that has been ridden extensively, damaged, modified or assembled beyond what is necessary for inspection may have a reduced refund value. Different rules apply when a product is faulty, damaged on arrival or not as described; in those cases, contact support@ridert.com for assistance.

5. How Do I Start a Return?

To request a return, email support@ridert.com within the applicable return period and include your order number and the reason for the request. Our team will confirm eligibility, provide the return address and explain the shipping steps and any applicable costs.

Please do not send an e-bike to the warehouse without return authorisation, as this can delay identification and processing. For full details, please refer to our Return Policy. Your statutory consumer rights are not affected.

6. Do you offer financing options?

Riding'times offers flexible payment options through Klarna and PayPal.

Eligible customers may choose to pay in full or select available installment payment options during checkout.

Available Payment Methods

We currently accept:

  • Klarna
  • PayPal
  • Major credit and debit cards

Available financing and installment plans may vary depending on your location and eligibility.

How Do I Use Financing?

Simply select Klarna or PayPal during checkout to view available payment options and complete the application process if required.

Important Notes

  • Financing approval is determined by the payment provider.
  • Available payment plans vary by country and order amount.
  • Terms and repayment schedules are managed directly by Klarna or PayPal.

7. Does Riding'times Accept Klarna?

Yes. Riding'times accepts Klarna at checkout.

Eligible customers may choose available Klarna payment options, including installment plans, depending on their location and eligibility.

8. Does Riding'times Accept PayPal?

Yes. Riding'times accepts PayPal for online purchases.

Customers can use their PayPal account, linked bank account, debit card, or credit card during checkout.

9. Can I Pay for My eBike in Monthly Installments?

Yes.

Monthly payment options may be available through Klarna, subject to eligibility and approval requirements.

Available payment plans vary depending on your location and purchase amount.