Return Policy

Riding’times Return & Refund Policy

We want you to have an amazing experience with your new e-bike. To ensure compliance with EU/UK Consumer Rights and to maintain fairness for both parties, we have outlined our policy below.

1. Statutory Right of Withdrawal (14 Days)

Under the European Right of Withdrawal, you have the right to cancel and return your order within 14 days of receiving the goods, without providing any reason.

Please contact support@ridert.com and our customer service team will respond within 3 days. Orders are normally proceeded within 1-2 business days.

Testing like in a shop

You are allowed to test the e-bike to establish its nature, characteristics, and functioning.
This is similar to how you would examine it in a physical retail store.

If the e-bike has been used beyond basic testing, diminished value deductions may apply.

Important Return Conditions

Diminished Value Deduction

If the e-bike has been used beyond basic testing — such as being ridden outdoors for more than 3 km, showing signs of wear, dirt, or scratches — you are legally liable for any diminished value of the goods.

3 km
Recommended maximum distance for basic testing

We reserve the right to deduct up to 20% or more from your refund to cover depreciation.

Return Shipping Costs

The consumer bears the direct cost of returning the goods, if the return is initiated for reasons attributable to the customer, including a change of mind, ordering the wrong product, or providing an incorrect address. If you use our provided return service, a return shipping fee will be deducted from your refund.

If the return is caused by Riding'times, such as receiving a verified damaged, defective, or incorrect product, the customer will not be responsible for the return shipping costs. After verification, we will provide a prepaid return shipping label or arrange another appropriate solution.

€200
Return shipping fee

2. Order Cancellation & Refusal

Before Shipment (Tracking Number Not Created): Free cancellation.

After Shipment (Tracking Number Created): The item is considered shipped and cancellation will be treated as a standard return.

Refused shipments without prior authorization may result in return shipping costs and possible diminished value deductions.

3. Returns and Replacements

If your product arrives with a functional defect or sustained damage during transit, your statutory warranty rights apply.

We will provide:

Technical support
Replacement parts at no cost
Free replacement for critical damage when applicable

Critical damage means damage that affects normal riding functionality.

Not Covered by Free Return or Replacement

Minor paint scratches or cosmetic blemishes
Normal wear and tear (tires, brake pads, chains)
Damage caused by incorrect assembly
Damage caused by improper maintenance or third-party repairs

4. Return Procedure

Email support@ridert.com within 14 days of delivery stating your intention to return.

Please provide:

Photos of both sides of the bike
Mileage shown on display
Condition of the box
Serial number label

5. Customer-Arranged Shipping

If you choose to ship the item back yourself, you must use a trackable and insured service.

We are not responsible for damage, loss, or delays during transit.

6. Non-Returnable Items

E-bikes or scooters kept for more than 14 days after delivery
Customized or personalized orders

7. Refund Timeline

Refunds processed within 14 days after receiving returned goods or proof of dispatch
Refunds issued to original payment method
Return shipping (€200) and diminished value deductions may apply

support@ridert.com