Under the European Right of Withdrawal, you have the right to cancel and return your order within 14 days of receiving the goods, without providing any reason.
Please contact support@ridert.com and our customer service team will respond within 3 days. Orders are normally proceeded within 1-2 business days.
Testing like in a shop
If the e-bike has been used beyond basic testing, diminished value deductions may apply.
Diminished Value Deduction
If the e-bike has been used beyond basic testing — such as being ridden outdoors for more than 3 km, showing signs of wear, dirt, or scratches — you are legally liable for any diminished value of the goods.
We reserve the right to deduct up to 20% or more from your refund to cover depreciation.
The consumer bears the direct cost of returning the goods, if the return is initiated for reasons attributable to the customer, including a change of mind, ordering the wrong product, or providing an incorrect address. If you use our provided return service, a return shipping fee will be deducted from your refund.
If the return is caused by Riding'times, such as receiving a verified damaged, defective, or incorrect product, the customer will not be responsible for the return shipping costs. After verification, we will provide a prepaid return shipping label or arrange another appropriate solution.
Before Shipment (Tracking Number Not Created): Free cancellation.
After Shipment (Tracking Number Created): The item is considered shipped and cancellation will be treated as a standard return.
Refused shipments without prior authorization may result in return shipping costs and possible diminished value deductions.
If your product arrives with a functional defect or sustained damage during transit, your statutory warranty rights apply.
We will provide:
Critical damage means damage that affects normal riding functionality.
Email support@ridert.com within 14 days of delivery stating your intention to return.
Please provide:
If you choose to ship the item back yourself, you must use a trackable and insured service.
We are not responsible for damage, loss, or delays during transit.
