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Thank you for choosing Riding'times. We are committed to delivering your new e-bike quickly and safely across Europe. Please review our European shipping practices and policies below.
We offer shipping on all e-bike and e-scooter orders to the following 25 European countries:
Supported Countries: Poland, Czech Republic, Slovakia, Austria, Germany, Hungary, Belgium, Bulgaria, Denmark, Estonia, France, Lithuania, Luxembourg, Latvia, Netherlands, Spain, Finland, Croatia, Italy, Sweden, Slovenia, Greece, Ireland, Portugal, and Romania.
Excluded Territories: We do not currently ship to non-EU countries (such as the UK, Switzerland, or Norway), nor do we ship to overseas territories or remote islands (e.g., Canary Islands, French Overseas Territories, Cyprus, Malta).
Restricted Addresses: We cannot deliver to PO Boxes or military addresses. A physical street address is required.
Carriers: Our primary logistics partners in Europe include DPD, DHL, GLS, and UPS.
Our shipping and delivery schedules vary depending on stock availability and product types:
In-Stock E-Bikes & E-Scooters: Orders are processed and dispatched from our European warehouse within 1-2 business days (Monday – Friday, excluding holidays). Delivery typically takes 5-7 business days, depending on your exact location within the EU.
Pre-Orders & Backorders (Presale): For pre-orders or backordered items, please refer to the estimated shipping date listed directly on the product page. Once inventory arrives, orders will be fulfilled chronologically based on the original order date.
Risk or Address Verification: If your order requires security risk assessment or address confirmation, our standard processing time will be paused. Once you successfully confirm the details with our team, your order will be dispatched on the second (2nd) business day following the confirmation date.
Accessories & Parts Orders: Accessories and replacement parts require batch confirmation before shipment. These items generally take up to 7 business days to process and ship out. Once dispatched, delivery typically takes 7-10 business days.
Note: All delivery dates provided are estimates. Transit times are subject to carrier operations, cross-border customs (if applicable), and weather conditions.
Due to the high value of our e-bikes, a direct signature may be required upon delivery for your protection.
Please ensure someone is available at the shipping address to receive and sign for the package.
If you authorize the carrier to leave the package without a signature (e.g., via carrier apps), Riding'times is not responsible for lost, stolen, or damaged packages left unattended.
Once your order has been handed over to the carrier, you will receive an automatic email containing your shipment information and tracking number. You can use this tracking number on our website or the carrier's official site to follow your delivery status in real-time.
Please review your shipping address carefully at checkout.
Before Shipment: Address changes or cancellations can be made free of charge before the tracking number is generated.
After Shipment: Once a tracking number has been created, the order is considered shipped. Address modifications may not be possible or will incur a carrier rerouting fee. If you wish to cancel an order that has already shipped, it will be processed under our Return Policy and a €150 EUR return shipping fee will apply.
We carefully package our products to withstand the shipping process. However, damage during transit can occasionally occur.
Inspection: Please inspect your package immediately upon delivery. If the external box is significantly damaged, take clear photos of the box before opening it.
Reporting: Any shipping damage or missing parts must be reported to support@ridert.com within 14 days of delivery (in accordance with EU regulations). Please include your order number, photos of the damaged box, and photos of the affected parts.
Lost Packages: If your tracking shows "Delivered" but you have not received the item, please check your surroundings and with neighbors. If it is still missing, contact us within 3 days so we can initiate a trace/claim with the carrier.
For any special delivery requests, questions, or shipment information, please reach out to us at: 📧 Email: support@ridert.com (We aim to respond to all inquiries within 1 business day.)
